Terms & Conditions

Thank you for selecting The Gem Hotel as your preferred accommodation in Malaysia.

Before payment made, please double check and make sure all details are correct:

  1. Your credit card is required for payment confirmation.
  2. Room rates will be charged upon confirmation.
  3. Payments made are NOT refundable.
  4. No changes on Check-in dates.
  5. No changes on selected hotel branches.
  6. Check-in time is from 13.00pm and check-out until 12.00pm

Please do not hesitate to contact us at the following e-mail address at business hours : thegemhotelbft@gmail.com

Child Policy

Cancellation:

This is non-refundable booking

No-Show / Shorten stay:

Notification