Terms & Conditions

Thank you for selecting The Gem Hotel as your preferred accommodation in Malaysia.

Before payment made, please double check and make sure all details are correct:

1. Your credit card is required for payment confirmation.
2. Room rates will be charged upon confirmation.
3. Payments made are NOT refundable.
4. No changes on Check-in dates.
5. No changes on selected hotel branches.
6. Check-in time is from 13.00pm and check-out until 12.00pm

Please do not hesitate to contact us at the following e-mail address at business hours : thegemhotelbft@gmail.com

Child Policy

• One (1) child below 12yrs old stay on complimentary basis provided sharing existing beddings with adults.

Cancellation:

This is non-refundable booking

• The booking cannot be cancelled
• The booking can not be amend
• Once booking is received the hotel will charge full payment to the credit card for the whole stay.

No-Show / Shorten stay:

• Full stay per room will be charged on your credit card for NO SHOW. 
• No refund in full or in part will be made for un-utilized services included in the package or for shorten stay and no-show.

Notification

• User shall receive 2 email notifications from the payment gateway provider and also our hotel website within the transaction day. If you do not receive any email notification, kindly inform for getting the details of your bookings.